GENERAL TERMS OF USE

These terms and conditions set out the terms of purchase through the online store www.mynandika.com(hereinafter: the “online store”) operated by Nandika Ltd. (hereinafter: “provider”).You automatically sign up for electronic notifications and various marketing techniques when ordering, but you can unsubscribe at any time at office@mynandika.com, the user’s wish not to receive advertising messages will be explicitly taken into account by the provider. By using and purchasing in the online store, the user accepts and agrees to all terms and conditions of business. All users use the website at their own risk.

INFORMATION ABOUT THE BIDDER AND COMMUNICATION WITH IT

The provider undertakes to comply with the law and provide the user with all necessary information. 

Provider and his address: 

NANDIKA Ltd.
Inniscarra, Main Street, Rathcoole
D22 RP77 Co. Dublin, Ireland
Tel. SI: +386 40 868 048
Registration No.: 677643
Tax Number: 3704921BH
Email: office@mynandika.com

CONTRACT

The purchase contract is concluded when the provider confirms the invoice of the consumer’s / user’s order by sending an e-mail to the user’s e-mail address. The purchase contract is concluded in the English language. These terms and conditions are an integral part of the purchase contract. The sales contract (order) is stored in electronic form with the provider and the buyer is always available upon written request. 

PRICES

Published prices in the online store and issued offers, invoices are valid on the day of purchase, namely on the day of completion and submission of the order through the online store. Prices do not have a predetermined validity. 

In case of errors, we reserve the right to make changes. Prices are valid in case of payment with the payment methods listed below, under the stated conditions. All prices are valid for items in stock.  

Despite efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction. 

Prices are retail, include 13 % tax and are denominated in EUR. 

Prices do not include delivery or postage costs. 

We reserve the right to change the price of products without prior notice.  

Discounts do not add up. 

METHODS OF PAYMENT

You can pay for any ordered goods upon receipt of the goods (cash on delivery) if you decide to deliver the ordered goods to your home or any other address in Europe and decide to pay upon receipt goods, only payment in cash in a single amount is possible. 

Payment of the pro forma invoice or bill by bank transfer will be made to the specified invoice, which will be sent to you via e-mail to the address you provided when ordering. After receiving your payment on our bank account, delivery will follow within the agreed time.  

Payment by bank card is enabled via PayPal payment. 

ORDERING

The provider will treat the accepted orders as irrevocable. In the event of an error or for other reasons, the customer may withdraw from the order at no additional cost in the period from the shipping order to the receipt of notification that the order is being processed. You can cancel the order by sending a message to the e-mail address office@mynandika.com or by calling tel. +386 40 868 048. In the event that the provider finds that the order cannot be executed under the stated conditions, it may reject the order. 

PURCHASE PROCEDURE

It is described in detail below – “ORDER PROCEDURE”:  

Order received.  

After placing the order, the customer receives the order by e-mail, which means that the order has been successfully placed for processing.  

Order being processed.  

The provider reviews the order, checks the availability of the product and issues a notification to the user by e-mail that the order is being processed or rejects it for a reason. 

The provider reserves the right to call the user on his phone number. In the event that the price of the product changes during the processing of the order, the provider will allow the customer to withdraw from the purchase, and at the same time the provider will offer the customer a solution that will go to mutual satisfaction. Upon confirmation of the order, the bidder notifies the buyer by e-mail of the estimated delivery time. 

Goods shipped.  

The provider packs the goods, sends them and notifies the buyer by e-mail within the promised deadline.  

For additional information, we are available from Monday to Friday from 9 am to 2 pm, on the telephone number +386 40 868 048 or write to us at office@mynandika.com

WITHDRAWAL FROM THE ORDER BEFORE DELIVERY

In case of an error when ordering through the online store, the user can cancel the order in writing to the e-mail address office@mynandika.com

DELIVERY GOODS AND POSTAL CHARGES

The ordered goods remain the property of the seller until the settlement of the entire purchase price by the buyer. We deliver the goods to you with a delivery service. 

Goods ordered from this online store go on the road in the shortest possible time; if they are in stock in our warehouse, usually the same day or within three working days. In the event that the ordered product has just been sent or we cannot ship it within the promised time due to unforeseen reasons, we will inform you about the new delivery time via the provided contacts.  

In order to deliver the ordered products as quickly as possible, we choose the most optimal route, package delivery service. If the order was placed by 12 noon, you can expect delivery in the next 3 days.  

During holidays and weekends, the delivery time for working days off is extended accordingly. If you are not at the specified address at the time of delivery, you can pick up the package at the nearest collection point, the delivery person will inform you. 

Postage is calculated according to the valid price list of the selected courier. The bidder reserves the right to change the amount of the delivery fee if this will fulfill the order more efficiently. 

RETURN OF GOODS

The goods must be undamaged, unused, in the same quantity and in the original packaging and sent to the address of our company, whereby the buyer bears the cost of returning the goods. We do not accept redemption shipments. Be sure to enclose a copy of the original invoice and all necessary documentation with the return.

Withdrawal from the contract must be notified in writing by the consumer to  Nandika Ltd., Inniscarra, Main Street, Rathcoole, D22 RP77 Co. Dublin, Ireland. You can also send an e-mail to office@mynandika.com. The only cost by the consumer in connection with the withdrawal is the direct cost of returning the goods.  

Goods may be returned to: Nandika Ltd., Inniscarra, Main Street, Rathcoole, D22 RP77 Co. within 30 days of the notice of withdrawal. Dublin, Ireland. Return of the received goods to the provider within 14 days of receipt without prior written notice is also considered a withdrawal from the purchase.  

In the event that the consumer withdraws from the contract, the provider must return the purchase price as soon as possible or no later than within 30 days when the provider receives the returned goods. We return the purchase price exclusively via a personal bank account (you must inform us of this during the refund procedure). We do not pay out cash.  

We do not refund the cost of postage and it is not the subject of a complaint!  

Refunds will not be considered for goods that have been damaged or used in your home. We reserve the right to refuse the return of a damaged, used or product that does not contain all the associated elements (packaging, invoice…) at the expense of the sender.  

Therefore, we ask you to handle the products economically and carefully, as this is the only way we will be able to replace the product or refund your money. 

If, in the case of delivery of goods, you find that there has been a breakage in the shipment, you must notify us immediately; the same day, or no later than within three days. The buyer must initiate a complaint procedure with the delivery service. It does this by bringing the package to the nearest delivery service unit in the same condition as it was received and filling out a record of the damaged shipment.  

Write to us at office@mynandika.com or call us at +386 40 868 048. A copy of the report on the damaged shipment, a copy of the invoice and your information should be sent to us at the company address (Nandika Ltd., Inniscarra, Main Street, Rathcoole, D22 RP77 Co. Dublin, Ireland). We will replace damaged goods at no cost to you in the shortest possible time! You must adhere to the stated deadline, otherwise we will not consider your complaint. 

COMPLAINTS AND INFORMATION

In case of a complaint or the need for additional information regarding the online store service, we expect your message to the e-mail address: office@mynandika.com or telephone number: +386 40 868 048 or in writing to the address: Nandika Ltd., Inniscarra, Main Street, Rathcoole, D22 RP77 Co. Dublin, Ireland.  

If, in the case of delivery of goods, you find that there has been a break in the shipment, you must notify us immediately; the same day, or no later than within three days. The customer must initiate a complaint procedure with the delivery service. It does this by returning the package by any delivery service in the same condition as it was received and filling in the report on the damaged shipment.  

Send us a copy of the report on the damaged shipment, a copy of the invoice and your details to the company’s address. We will replace damaged goods at no cost to you as soon as possible! You must adhere to the stated deadline, otherwise we will not consider your complaint. 

DATA PROTECTION

The provider undertakes to permanently protect personal data. These will be used exclusively for sending information material, catalogues, invitations, messages, offers, pro forma invoices, invoices and other necessary for communication. Under no circumstances will the user’s data be passed on to third parties or unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security of his username and password.  

We will only entrust the delivery service with the user’s delivery address and telephone number. 

Aggregate information will be disclosed only and if so provided by law and in good faith that such an act is necessary for proceedings before courts or other state bodies and for the protection and pursuit of legitimate interests. 

You automatically sign up for electronic notifications and various marketing techniques when ordering, but you can unsubscribe at any time at office@mynandika.com, the user’s wish not to receive advertising messages will be explicitly taken into account by the provider. 

DISCLAIMER OF LIABILITY 

The provider makes every effort to ensure the up-to-dateness and accuracy of the information published on its pages. Nevertheless, the characteristics of the goods, their availability and price may change so quickly that the provider fails to correct the information on the websites. In such cases, the provider will notify the customer of the changes and allow him to cancel the order or replace the ordered item.  

The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store.  

The provider is not responsible for compensation for any damage or costs incurred by the user due to the termination, inactivity or obstacles to the operation of the website – online store. The provider does not guarantee the completeness and correctness of the content published on the website – online store, nor does it assume responsibility for any damage that the user may suffer due to reliance on the published content.  

The provider is not liable for any damage that may occur to the user’s hardware, software or other equipment due to the use of the website. The user must ensure adequate protection of the equipment (antivirus, etc.) before accessing the use of the website.  

The user must ensure adequate security and confidentiality of the data used to log in to the website (e-mail, password). The provider is not liable for any damage that may occur to the user due to unauthorized disclosure or use of registration data. 

Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken as symbolic. Color shades and appearance may deviate slightly from the actual condition of the products.  

All rights reserved. 

COMPLAINTS AND DISPUTES 

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. Complaints should be submitted in writing by e-mail to: office@mynandika.com. The provider will acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep him informed of the progress of the procedure.  

The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably. 

LEGAL NOTICE

The online store www.mynandika.com is owned by Nandika Ltd., Inniscarra, Main Street, Rathcoole, D22 RP77 Co. Dublin, Ireland and reserves the right to change any information published on this site.  

All information obtained on the website (registration, order, contact form etc.) will be used exclusively for the purposes for which it was obtained. 

Texts and photos published at https://www.mynandika.com (hereinafter: the website) are the property of Nandika Ltd., Inniscarra, Main Street, Rathcoole, D22 RP77 Co. Dublin, Ireland and are prohibited from copying and publishing for any purpose without written permission. It is forbidden to reproduce or distribute the content in any way. It is allowed to print information and materials for viewing, reading for non-commercial purposes and exclusively for personal and home use. Any other copying, distribution, republishing, modification of information and materials or their mailing and distribution in any other way without prior written permission is prohibited. It is also forbidden to use any element of the title for any other purposes. 

By using this website, the visitor confirms that he accepts the stated conditions and agrees with them.